Delivery:

Delivery times may vary based on stock availability, time of year and courier workload – Tracking information will be provided at the time of dispatch, so that you can follow your order until it reaches you.

Please note that timing of delivery is also subject to payment authorisation and stock availability. Should an item be out of stock at the time of order placement, one of our staff will contact you shortly to discuss an exchange or backordering of the item.

We only dispatch and deliver orders during business days; this excludes weekends and public holidays.

Changes of delivery address must be made via email or phone, and this has to be done prior to dispatch of your order.

Cancellations:

Supplement King will allow cancellations of orders only in the event that they have not yet been dispatched. Once an order is dispatched, this sale is firm with only the exception of stock arriving faulty.

Returns Policy:

To be eligible for a return or refund, your item must be unused and in the same condition that you received it. You must contact us within 14 days from the date you made your purchase to be eligible for a refund or exchange. Several types of goods are exempt from being returned. These include Gift cards and sale items.

Items will only be replaced if they are defective or damaged or you were sent the incorrect product. If this is the case please email info@supplementkingnz.co.nz and we will get back to you as soon as possible.

Requirements – We will require your products to be sent back to Supplement King NZ 234 Oxford Street, LEVIN 5510. Once your return is received and inspected, we will then go through the refund process.